Before placing an order
Review the written proposal for fees, billing milestones, scope changes and cancellation terms. Ask how work already completed and any third-party charges are treated before accepting.
Request a billing review
Use your existing engagement correspondence. Include the invoice reference, service dates, amount in question and a short description of the discrepancy. Redact payment card and bank details.
How the request is assessed
The accepted order, relevant correspondence, work delivered and applicable law determine the basis of a review. Refer to the terms supplied with the specific order for any deadlines or refund conditions.